Refund Policy

Before work begins

If you cancel before we've started building (before your brief is confirmed and the project timeline starts), you're entitled to a full refund, no questions asked.

Once work has started

Fixed-scope packages (the Ad Kit, Landing Page, Bundle, and Web Design tiers) are custom work built specifically for you, so once design or development has started, payment covers the time and work already committed, not just the finished file. If you cancel mid-project, you're refunded for any milestone not yet started, minus a $150 project-setup fee that covers the initial brief review and scoping.

Revisions, not refunds, once a draft is delivered

Every package includes a set number of revision rounds (one on the Ad Kit, Landing Page, and Bundle; three on the Business Site and Full Site; five on the Unlimited Site), listed on that package's page. If the first draft doesn't match your brief, those rounds are the remedy: tell us what's off and we'll fix it, at no extra cost. Refunds after a first draft is delivered are considered case by case, and are limited to situations where the delivered work materially fails to meet the scope agreed to in your brief, not preference-based feedback (colors, tone, layout choices) that revisions are meant to cover.

After final approval

Once you've approved the final deliverable, in writing or by confirming through the delivery link, the project is considered complete and isn't eligible for a refund. This is standard across the industry: it protects the time already spent finalizing and handing off your specific project.

Monthly social content plans

The Maintain, Grow, and Scale plans run month to month after a 3-month minimum commitment. You can cancel anytime after that minimum takes effect at the end of your current billing period; there's no refund for content already scheduled or posted within a paid period.

What isn't refundable

• Paid additional revision rounds beyond the number included in your package, once delivered.
• Ad spend or other third-party costs paid on your behalf, since those are passed through at cost.
• Rush or expedited-delivery fees, once work has started.
• Work approved and delivered more than 14 days ago.

How to request a refund

Email hello@clickbeacon.net with your name and the package you ordered. We'll confirm eligibility within 2 business days and process approved refunds to your original payment method within 5 to 7 business days.